Joelle Scales, Executive Concierge

Joelle Scales graduated Magna Cum Laude from State University of New York College at Cortland in 2006 with a Bachelors degree in Political Science and currently serves as Executive Concierge for Skin Laser & Surgery Specialists of NY & NJ. Joelle’s passion for the world of dermatology and plastic surgery led her to a successful career managing some of the most prominent cosmetic practices in the New York and New Jersey area spanning over 13 years. Joelle’s vast knowledge of cosmetic services helps educate patients on treatments and services to achieve the best results for patients while maintaining a natural appearance. She works in tandem with our providers to guide you through your custom treatment plan. She is the skincare expert, and will help create a personalized regimen to maintain the results of your treatments while helping you achieve healthy, refreshed, clear skin.

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Practice Policy Update Regarding COVID-19

The health and safety of our patients and staff is our top priority. Our in-office safety policies are aligned with the latest guidelines issued by the CDC and local government officials related to COVID-19.

New safety policies for patients:

Patients will undergo screening questions and receive comprehensive instructions about our new policies prior to their appointment.

To minimize contact, we will offer patients virtual check in and check out.

Patients will be instructed to come to the office wearing a mask.

Patient temperatures will be checked via forehead scanners upon arrival to the office.

We have reorganized our offices to maximize social distancing and cleanliness, and we have altered workflows to allow patients to wait outside or in their cars until their exam room is ready. Patients will be contacted via text message or phone call when the provider is ready for the visit to begin.

We are asking for patients to arrive at their appointment alone. For children and adult patients who require a caretaker, one adult may accompany the patient.

Patients who are sick or have had exposures to COVID-19 will be rescheduled.

Offices will be cleaned and disinfected frequently throughout the day.

Teledermatology appointments remain available for patients who prefer to be seen virtually.

New safety policies for office & staff:

All of our staff have completed training on all new workflows and infection prevention measures.

All of our clinical staff will be wearing appropriate personal protective equipment (PPE) during patient encounters to include masks and eye protection.

Our exam rooms are sanitized before and after every patient visit.

All SLSS team members will be screened for symptoms and/or fever daily prior to coming to work.